Frequently Asked Questions
Everything you need to know about gear, shipping, and returns at Borderline Ski & Snowboard Shop.
How do I know which size ski or snowboard jacket to order?
We provide a detailed size guide on every product page. Since winter gear is designed for layering, we generally recommend ordering your standard size for a tailored fit, or sizing up if you prefer a loose, 'baggy' style or plan to wear heavy mid-layers.
What is your return policy on technical outerwear?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for safety reasons, used technical gear or equipment that has been mounted cannot be returned.
Do you offer international shipping for overseas alpine trips?
Yes, Borderline ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local import duties and taxes.
Are the goggles and helmets sold at Borderline safety certified?
Absolutely. All protective gear sold in our shop meets or exceeds industry safety standards (such as ASTM or CE EN), ensuring you stay protected on the slopes.
How should I care for my waterproof gear to maintain its quality?
To preserve the DWR (Durable Water Repellent) coating, we recommend washing your outerwear with specialized technical cleaners rather than standard detergents. Avoid fabric softeners and tumble dry on low heat to reactivate the water-resistant finish.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay for larger gear purchases.